Interview with Darja, Dutch speaking CSR

Hello Darja,

How did you start in our company?

I speak Dutch! I lived in the Netherlands for 5 years. Majorel was the perfect opportunity for me to use and develop my language skills and work for an international company.

I applied for Dutch Speaking Customer Service Specialist in, passed training and here I am. 😊

What do you do at Majorel?

We are dealing with the replacement of broken and lost media, supporting system builders and purchasing programs for our client employees. The most frequently asked topics are about their status of the order, delivery expectations, payment procedures and options.

What is the most common complaint that you get?

General hardware functionality issues, issues regarding the Server Platforms and software activation.

What has been the biggest challenge for you here?

The biggest challenge in customer service is to deliver best quality products along with the best customer service.

Customers sometimes are unable to explain their problem, and this may happen multiple times.

I am that kind of person who takes work way too personally and “takes work home”.

What has been your favorite moment in Majorel?

Oh, I have many favorite moments. I really enjoy working with my colleagues. And somehow, we have never run out of things to talk about. I am surrounded by interesting and intelligent people.

And of course, cannot fail to mention our office activities and team events.  

Did you know we have a pizza day!? We had a Wear-a-dress-day recently. 😊 And, we have a wonderful colleague who is spoiling us with delicious pastry!

What is it that makes you so good at your job?

An important aspect of being a good employee is working well with the people in your office.

What’s your favorite thing to do at your free time?

I prefer to spend my free time with my family. I have the best companion, my 6-year-old daughter. Together we explore, read books, paint and cook. I love experimenting new foods and I enjoy making meals for friends and family. I am also interested in floristics, I recently followed a floristry course in Estonian Florist School.

What is your moto in life?

Be the type of energy that no matter where you go, you always add value to the spaces & lives around you!